An iterative process that aims to understand users, challenge assumptions, and redefine problems to identify alternative strategies and solutions. In healthcare, professionals apply it to enhance patient experiences and service delivery, focusing on user-centered design.
Published in Chapter:
Efficiency Analysis of a Surgery Roadmap Based on Lean Manufacturing Techniques, Simulation, and Data Envelopment Analysis
Copyright: © 2024
|Pages: 36
DOI: 10.4018/979-8-3693-0255-2.ch004
Abstract
This study advances healthcare process optimization, focusing on surgery roadmaps in the healthcare system, a scenario exemplifying optimization challenges due to limited information. This chapter emphasizes enhancing efficiency and resource utilization by employing lean manufacturing, operational research, simulation, data envelopment analysis, and non-dominance analysis. This study discovers 32 correlated patient pathways, showing shared activities and simultaneous multi-route impact from optimization strategies. Instead of merely analyzing pathway performance, the study applies data envelopment analysis to various investment scenarios, providing insights for healthcare decision-makers on improving patient care quality and efficiency. The juxtaposition of data envelopment analysis with a non-dominance algorithm in this mixed-method approach offers a robust framework for addressing healthcare operational challenges, particularly under information scarcity, and promotes continuous process improvement.