What is Academic Archives

This chapter provides an assessment of customer services at the Library Archives of the National University of Lesotho (NUL). It set to find out whether the services delivered to customers in the archives meet customers' information needs. The population of this study were students, archivists, administrators, lecturer/researchers, the public and NUL Library management. The study employed both qualitative and quantitative approaches in the case study design and collected data using questionnaires, interviews, observations and document analysis. From the data analysis, the study has revealed that customers using the Archives at NUL are not fully satisfied with the services offered. It has also emerged that there were no archive policies in place relating to creation, distribution, maintenance and access. It has been observed that there were inadequate and inappropriate facilities necessary to provide quality services at NUL Archives Unit. At the end it is recommended that archives policies that will guide in effective and efficient service delivery in the organisation be developed.