Customer Interaction refers to all interactions and transactions between a company and its customers, focusing on communication, service, and tailored experiences to establish and sustain favourable connections.
Published in Chapter:
AIoT Concepts and Integration: Exploring Customer Interaction, Ethics, Policy, and Privacy
Copyright: © 2024
|Pages: 26
DOI: 10.4018/979-8-3693-0993-3.ch002
Abstract
Integrating AIoT technologies provide businesses with increased productivity, cost savings, data-driven insights, and enhanced consumer interactions. Nevertheless, difficulties include data privacy, ethics, regulatory compliance, and technical complexities. The recommendations include transparent practices, accountability, bias mitigation, data minimization, informed consent, and ethical design. Policymakers must develop adaptable regulations, place a premium on privacy and security, and involve stakeholders. A user-centric approach and training in data ethics are essential. AIoT offers enormous potential but requires a delicate balance between innovation and responsibility, with ethics, privacy, and policy compliance at the forefront.