What is Customer Feedback System (CFS) Framework

The tourism and hospitality industry nowadays requires the graduates to have specific competencies, problem solving skills, critical thinking, creativity, analytical and ICT skills, and the ability to cope with ever changing business environment. There is a serious concern about their job readiness and being equipped with the relevant skills to meet the industry requirements. The gap between classrooms and workplace must be narrowed if not completely sorted. Furthermore, there has to be focus on all varieties of skills ranging from technical skills involved in operating a back-office accounting system to communicating with customers and subordinates alike. Managing and sorting out a hyper situation between the customer and colleagues or within the colleagues is as important as operating a POS system.