What is Coordination Improvement

This chapter proposes a conceptual framework that highlights how organizations can exploit ERP-enabled application integration to improve their overall post-implementation ERP benefits while examining the moderating effects of knowledge integration mechanisms. Specifically, the study proposed that intermediate ERP benefits, namely task efficiency and coordination improvement, as well as existing ERP factors, namely current ERP performance and extent of ERP implementation, affect ERP-enabled application integration, which in turn influences overall ERP benefits. A firm-level survey was used to collect data, and structural equation modeling was used to test the hypotheses. The findings support the proposed hypotheses. Significant theoretical and practical implications of these findings are discussed.