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What is Conversational AI

Chapter 8

Trends, Applications, and Challenges of Chatbot Technology

The application of machine learning to develop text-based and speech-based chatbots to handle conversations the way humans do.

Published in Chapter:

KalaamBot and KalimaBot: Applications of Chatbots in Learning Arabic as a Foreign Language

Elsayed Issa (University of Arizona, USA) and Michael Hammond (University of Arizona, USA)

Source Title: Trends, Applications, and Challenges of Chatbot Technology

DOI: 10.4018/978-1-6684-6234-8.ch008

Abstract

Chatbot technology is a subfield of Artificial Intelligence (AI) that deals with text-based or speech-based conversational agents. In general terms, a chatbot enables a user to have a conversational interaction with a computer. Chatbots have applications in several fields including trade, tourism, customer care, health services, education, et cetera. This chapter describes two chatbot systems that we are developing for learning Arabic as a foreign language. KalaamBot is a speech-based chatbot that converses with learners and teaches them the language in a conversational setting. KalimaBot is a text-based personal vocabulary assistant that enables students to search for the meaning of words, synonyms, antonyms, and word usage in context. This chapter provides extensive discussion of the several challenges second language researchers and chatbot practitioners encounter when designing chatbots for language learning. Then, it concludes with recommendations and future research.