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What is Consumer Harm

Regulating Fair Competition Toward Sustainable Development Goals
Consumer harms include the economic harms caused to end users or buyers of e-commerce platforms categorised into primary economic harms caused by defective goods and services and unfair contract terms and secondary harms such as time spent seeking refund or redress.
Published in Chapter:
Reconsidering E-Commerce Platforms Competition Law in Enhancing Sustainable Consumption and Production
Tze Chin Ong (University of Malaya, Malaysia), Sherin Binti Kunhibava (University of Malaya, Malaysia), Norhoneydayatie binti Abdul Manap (National University of Malaysia, Malaysia), Zalina binti Abdul Halim (University of Malaya, Malaysia), Sridevi Thambapillay (University of Malaya, Malaysia), and Mei Fei Lee (University of Malaya, Malaysia)
Copyright: © 2024 |Pages: 27
DOI: 10.4018/979-8-3693-0390-0.ch001
Abstract
The significance of consumer protection in achieving sustainable development goals is a critical element in stimulating a more dynamic and competitive digital economy. Consumers are the major economic participants in the economy with an active role in the digital marketplace, the participation of responsible platforms' businesses, and the empowerment of responsible consumers contribute directly toward achieving sustainable development goals. Consumer protection and competition law are intertwined with both focusing on consumers as the key stakeholder. This chapter focuses on the interplay between consumer protection law and competition law in the e-commerce platforms economy, highlighting the trade-off for e-commerce in sustainable consumption and production, and how reconsidering competition law in e-commerce platforms could enhance sustainable consumption and production.
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