Third stage or phase of the community life cycle in the Public Administration context. In this third stage, the leader or e-moderator has been assigned a clear series of responsibilities, while each member has assumed the role he or she has to play in the discussions, they have a shared calendar of face-to-face meetings and also have the appropriate IT environment for maintaining discussions and the exchange of knowledge by means of virtual strategies. During this phase, obtaining quality results significantly reinforces the proper functioning of the community, and this in turn acts as an self-evident factor in the organisation’s cohesion.
Published in Chapter:
Communities of Practice in Public Administration: The Case of Catalonia’s Government
Mario Pérez-Montoro (University of Barcelona, Spain) and Jesús Martínez (Generalitat de Catalunya, Spain)
Copyright: © 2011
|Pages: 22
DOI: 10.4018/978-1-60566-802-4.ch023
Abstract
Currently, Knowledge Management (KM) is being received very positively by organisations. Nevertheless, there is a particular type of organisation in which there has been less of a general demand for KM: the public organisations. However, in the last three years, a Knowledge Management project, based in communities of practice (CoPs), has been put into practice in the area of the Justice Department in the Catalan government, the Generalitat of Catalunya. The aim of this work is to present a detailed analysis of this project. To achieve this aim, first of all, we are going to introduce the implementation methodology and the results obtained, as well as the success variables involved in this project. This will allow us to offer a guide for implementing CoPs in public administration. Lastly, by way of conclusion, we will provide a series of conclusions and lessons that can easily be applied to the majority of community of practice projects that are implemented in the Public Administration context.