Stands in Spanish for “Consejo Nacional de Acreditación” is the council responsible for defining the quality policy in higher education in Colombia.
Published in Chapter:
Universidad EAN Breaking a Babel Tower Applying SAP as a Tool Under a PMO Model
Diego Cardona (Universidad EAN, Colombia), Diego Montañez (Universidad EAN, Colombia), Edwin Lozada (Universidad EAN, Colombia), and Cesar Augusto Jiménez León (Universidad EAN, Colombia)
Copyright: © 2020
|Pages: 28
DOI: 10.4018/978-1-7998-1934-9.ch020
Abstract
This chapter describes the PMO model used to renovates the information systems of the Universidad EAN that before 2015 operated with multiple obsolete tools, generating incidents in the management of the information required for its operation. As part of the institutional innovation project implemented to ensure economic and administrative efficiency besides its strategic alignment, a SAP-based solution was implemented allowing it to move from a technological babel tower with almost 40 independent information systems in multiple platforms, towards a comprehensive platform that ensured a unified interoperability model with a scalable hardware infrastructure, using state-of-the-art applications supporting the provision of self-services to the community, expanding IT capabilities, reducing the risks, increasing the information security, improving the quality of service, and, despite being it in a stabilization stage, has been supporting the operation in an efficient and effective way, as shows the institutional results from the financial and academic quality perspectives.