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What is Benchmarking

Chapter 34

Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

Improvement process that compares practices used by several organizations to identify best practices.

Published in Chapter:

ICT in Healthcare Management, Developments, and Applications in Turkish Health Sector

Asli Suder (Istanbul Technical University, Turkey) and Murat Durucu (Istanbul Technical University, Turkey)

Source Title: Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care

DOI: 10.4018/978-1-4666-3990-4.ch034

Abstract

Information and communication technologies are radically changing the way that healthcare is delivered with the development of e-Health among the most remarkable changes. It plays an increasingly important role in delivering healthcare. Information and communication technology has the potential to effectively support the complexities involved in the communication that takes place both amongst healthcare professionals and their patients in the developed and developing countries. The aim of the chapter is to analyze the recent situation in healthcare management and information communication technology applications in the health industry. This chapter examines the challenges involved in human interaction and a clinical information system and allows for richer communication between the patient and those involved in their health.