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What is Artificial Variability

Chapter 141
Encyclopedia of Healthcare Information Systems
The direct result of the poor management of the processes used to provide care. This type of variability (dysfunctional management and policies) can be reduced through improved operational policies and system design.
Published in Chapter:
Reducing Patient Delays in a Day Surgery Unit of a Hospital
Victoria Hanna (University of Melbourne, Australia) and Kannan Sethuraman (Melbourne Business School, Australia)
Copyright: © 2008 |Pages: 7
DOI: 10.4018/978-1-59904-889-5.ch141
Abstract
In this article, we illustrate the relevance of queuing theory principles to the healthcare sector through a case study of a day surgery unit in a hospital in Melbourne, Australia. The hospital has an acknowledged problem: patients are spending longer-than-anticipated periods of time in the day surgery unit, and they are facing excessive waiting times at all stages of their healthcare delivery process. The hospital is operated on a not-forprofit basis, and the executive board members are keen to understand the root causes of the problem, so they can direct their investment in the system to improve its responsiveness.
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Chapter 29
Classification of Waste in Hospitals
The poor management of the processes used to provide care. This type of variability (dysfunctional management and policies) can be reduced.
Published in Chapter: Classification of Waste in Hospitals; From: Encyclopedia of Healthcare Information Systems
Full Text Chapter Download: US $37.50 Add to Cart
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