What is Andon

The chapter aims to comprehend the best practices of quality management in manufacturing and healthcare services and its relevance to information governance. Quality management principles of quality gurus have contributed significantly to the manufacturing and services sector. Its implementations in manufacturing and health care services provide numerous learning opportunities. Delivery of care processes integrates quality of health and life, lean management, quality assurance, quality implementation, quality control, affordability, and satisfaction with services. These best practices in quality management are relevant across various disciplines of research including information management, psychology, business research, service quality and technology management. The study has explored the challenges of quality management in health care services and manufacturing and integrates studies that may contribute to the subject of quality management and its relevance for information governance.