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What is Citizen Centricity

Chapter 2
Handbook of Research on Cultural and Economic Impacts of the Information Society
The principle of citizen centricity insists that neither the product nor its technology, but the users (‘citizens’ in case of public service delivery processes) have to be the nuclei of the design strategy. This approach is all about being more responsive and alert to the needs and aspirations of the citizens and stands an anti-thesis to the ‘technology-centric approach’. Citizen-centricity, therefore, necessitates more of a socio-cultural approach based on multi-disciplinary perspectives rather than on a mere understanding of tools and trends of technology or economic parameters related to technology implementation. Literature discourse confirms that with adequate citizen-participation, citizen-centricity could be build up more holistically.
Published in Chapter:
A Design Framework for Evolving a Citizen-Centric Information Society
Charru Malhotra (Indian Institute of Public Administration, India)
Copyright: © 2015 |Pages: 17
DOI: 10.4018/978-1-4666-8598-7.ch002
Abstract
Typically, designers of ICT based initiatives tend to consider the emerging trends of information and communication technology (ICT) as the starting point for designing an e-initiative rather than first inculcating a clarity on what services are to be delivered by such e-initiatives. ‘Technology first' or ‘Citizens First' is a conflict all designers have been confronted with, especially in the wake of all technology trends infesting the world now. To resolve this dichotomy, the present study proposes a citizen-centric framework, christened by author as G2C2G framework, which advocates combining technology in equal measures with the respective ‘socio-cultural issues' of the local populace.
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Chapter 8
Sentiment Analysis in Crisis Situations for Better Connected Government: Case of Mexico Earthquake in 2017
Citizen centricity is an approach in which citizen participation, through the explicit or implicit expression of their needs by different means, plays an essential role in the design of strategies.
Published in Chapter: Sentiment Analysis in Crisis Situations for Better Connected Government: Case of Mexico Earthquake in 2017; From: Web 2.0 and Cloud Technologies for Implementing Connected Government
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