MLA
Kanellis, Panagiotis, and Ray J. Paul. "User Behaving Badly: Phenomena and Paradoxes from an Investigation into Information System Misfit." End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, IGI Global, 2008, pp. 637-657. https://doi.org/10.4018/978-1-59904-945-8.ch049
APA
Kanellis, P. & Paul, R. J. (2008). User Behaving Badly: Phenomena and Paradoxes from an Investigation into Information System Misfit. In S. Clarke (Ed.), End-User Computing: Concepts, Methodologies, Tools, and Applications (pp. 637-657). IGI Global. https://doi.org/10.4018/978-1-59904-945-8.ch049
Chicago
Kanellis, Panagiotis, and Ray J. Paul. "User Behaving Badly: Phenomena and Paradoxes from an Investigation into Information System Misfit." In End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, 637-657. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-945-8.ch049
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