MLA
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." E-Marketing: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 702-716. https://doi.org/10.4018/978-1-4666-1598-4.ch042
APA
Chiang, L. (2012). Trust and Public Services in E-Government Based on Customer Orientation. In I. Management Association (Ed.), E-Marketing: Concepts, Methodologies, Tools, and Applications (pp. 702-716). IGI Global. https://doi.org/10.4018/978-1-4666-1598-4.ch042
Chicago
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." In E-Marketing: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 702-716. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1598-4.ch042
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