MLA
Butler, Tom, et al. "A Theoretical Model and Framework for Understanding Knowledge Management System Implementation." End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, IGI Global, 2008, pp. 2178-2199. https://doi.org/10.4018/978-1-59904-945-8.ch146
APA
Butler, T., Heavin, C., & O’Donovan, F. (2008). A Theoretical Model and Framework for Understanding Knowledge Management System Implementation. In S. Clarke (Ed.), End-User Computing: Concepts, Methodologies, Tools, and Applications (pp. 2178-2199). IGI Global. https://doi.org/10.4018/978-1-59904-945-8.ch146
Chicago
Butler, Tom, Ciara Heavin, and Finbarr O’Donovan. "A Theoretical Model and Framework for Understanding Knowledge Management System Implementation." In End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, 2178-2199. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-945-8.ch146
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