The Role of SHRM in Navigating the Hospitality Sector During a Crisis

The Role of SHRM in Navigating the Hospitality Sector During a Crisis

Dimitrios Belias, Nikolaos Trihas
Copyright: © 2023 |Pages: 17
DOI: 10.4018/978-1-6684-6055-9.ch004
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Abstract

The hospitality sector is a fragile sector. This means that it is very fragile when a crises hits, such as political, environmental, and financial crises. The operation of hotels relies a lot on the ability of the personnel to offer high quality services. Therefore, HRM plays a strategic role in the sustainability of the hospitality sector, especially during a crisis. For this purpose, the chapter has made not only a literature review into the overall use of SHRM for navigating the hospitality sector during a crisis, but also more precisely for the case of the COVID-19 crisis. Indeed, the related findings – deriving from the existing literature – indicate that there is limited research on this field.
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Background

The aim of this chapter is to investigate how strategic HRM (SHRM) can help the hospitality sector to deal with the effects of COVID-19 crisis and to find ways to help the organizations in the tourist sector to meet their strategic goals. There is evidence that an effective Strategic HRM can have a positive effect on the resilience of the personnel towards the COVID-19 measures (Le and Phi, 2021; Belias & Trihas, 2022b). It is important to mention that hospitality relies on the provision of effective and quality-driven services delivered by the personnel (Chand, 2010). Therefore, an effective SHRM policy and strategy is expected to leverage the ability of a hotel to cope with the consequences of the COVID-19 crisis, though this is something new and the related research is pretty limited (Le & Phi, 2021). Hence, this chapter will help the academia and the practitioners to understand how Strategic HRM can leverage the hospitality sector during the COVID-19 crisis.

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