This chapter explores how new technologies are transforming the face of digital governance worldwide. With a particular emphasis on disruptive technologies like blockchain, artificial intelligence (AI), and the Internet of Things (IoT), the report covers the present uses, obstacles, and prospects of these technologies globally. The first section of the chapter examines the idea of “digital government,” highlighting technology's role in advancing the development of government functions and services. It offers a basic synopsis of several developing technologies and their significance in digital governance. The sections that follow take a close look at particular technologies. Using illuminating case examples to demonstrate successful implementations and their effects on public service delivery, the topic of artificial intelligence (AI) explains its applications in automated public services, predictive policymaking analytics, and AI-driven citizen engagement platforms.
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With developing technology at its vanguard, the digital transformation of government operations has emerged as a central topic in today's conversation. The global landscape of digital governance is being shaped by the disruptive impact of blockchain, IoT, and artificial intelligence (AI). This chapter delves further into this topic. Comprehending the consequences of cutting-edge technology for public sector services is crucial, given society's growing reliance on them. In order to improve efficiency and service delivery, information and communication technologies are integrated into governmental operations under the notion of digital government, or e-government (Gil-Garcia et al., 2018). This introduction lays the groundwork for the following study by highlighting the significant influence of technology breakthroughs on the transformation of the conventional governance paradigm.1.2 AI, Blockchain, and IoT are the Main Forces Behind Change.
AI, blockchain, and IoT are three key factors causing significant change in the public sector. AI transforms decision-making processes, increases citizen participation, and simplifies public services. It is typified by machine learning and cognitive computing (Moon et al., 2020). Blockchain, a decentralised and secure ledger technology, guarantees transparency, accountability, and confidence in government processes (Swan, 2015). According to Botta et al. (2016), the Internet of Things (IoT) enables smart government solutions ranging from environmental monitoring and public safety to urban development. A comprehensive analysis is necessary to fully understand the uses, difficulties, and promise of these technologies globally. This chapter explores the many uses of AI in citizen interaction platforms, predictive policymaking analytics, and automated public services (Nam, 2019). It examines how blockchain functions in voting systems, safe transactions, and public record keeping (Yli-Huumo et al., 2016). The examination also covers the Internet of Things (IoT), including issues with security and integration in its applications for smart government solutions (Zanella et al., 2014). The global context is a major area of interest, providing information on how other nations and areas embrace and use these technologies. This comparative research highlights various techniques impacted by cultural, political, and economic variables. The chapter also offers a forward-looking viewpoint on new developments, trends, and the changing role of technology in transforming the public sector. Finally, this review lays the groundwork for a thorough investigation of these technologies by outlining the revolutionary potential, obstacles, and future directions of AI, blockchain, and IoT in the context of digital government.