MLA
Ben M'rad, Ramzi. "The Conceptualization of the E-Service Quality: A Review of the Literature." Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing, edited by Hatem El-Gohary, et al., IGI Global, 2021, pp. 314-329. https://doi.org/10.4018/978-1-7998-7192-7.ch018
APA
Ben M'rad, R. (2021). The Conceptualization of the E-Service Quality: A Review of the Literature. In H. El-Gohary, D. Edwards, & M. Ben Mimoun (Eds.), Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing (pp. 314-329). IGI Global. https://doi.org/10.4018/978-1-7998-7192-7.ch018
Chicago
Ben M'rad, Ramzi. "The Conceptualization of the E-Service Quality: A Review of the Literature." In Handbook of Research on IoT, Digital Transformation, and the Future of Global Marketing, edited by Hatem El-Gohary, David Edwards, and Mohamed Slim Ben Mimoun, 314-329. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-7192-7.ch018
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