Student Intention to Use Online Library Services of a Locked-Down University: A Quantitative Study

Student Intention to Use Online Library Services of a Locked-Down University: A Quantitative Study

Amir Manzoor
DOI: 10.4018/978-1-6684-5934-8.ch009
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Abstract

The COVID-19 pandemic had a drastic impact on the teaching and learning practices of universities around the globe. To comply with the new normal, universities shifted their teaching and learning activities online. Academic libraries also shifted their services online. However, in many cases, the students enrolled in universities during COVID-19 era had no prior experience of online library services. This study investigated the factors that drive or inhibit these students' use of online library services. Various recommendations and implications for library management are reported.
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Literature Review

An online library is a library without walls in which a significant proportion of the resources does not exist in tangible form but is accessible electronically. An online library is a collection of services that supports users in creating, dealing and sharing information and organization/presentation of information objects. The collection of information artifacts is available for access via digital format. There are various services provided by online libraries including remote reference services. Online library services offer multiple advantages including quick addition to the collection, quality control, Improved search, quicker access to information, and reduced bureaucracy (Ameen et al., 2019). Online libraries are highly dynamic and able to hold inter-linked, multimedia objects as well. Online libraries support documents and significant meta-data which can be extracted automatically. From access control point of view, online libraries can be distributed and ubiquitous and their physical/logical organizations can be separated (Chung et al., 2010). Online libraries can support multiple layers of access control. Online libraries can support two-way user-communication and quick interaction. Online libraries support symmetric search, complex interactions, navigation, and social filtering (Sharon & Frank, 2020; Asabere et al., 2021).

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