MLA
Elsammani, Zakia A., et al. "SMEs Adoption and Implementation Process of Websites in the Presence of Change Agents." Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications, edited by Nabeel Al-Qirim, IGI Global, 2004, pp. 146-164. https://doi.org/10.4018/978-1-59140-146-9.ch009
APA
Elsammani, Z. A., Hackney, R., & Scown, P. (2004). SMEs Adoption and Implementation Process of Websites in the Presence of Change Agents. In N. Al-Qirim (Ed.), Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications (pp. 146-164). IGI Global. https://doi.org/10.4018/978-1-59140-146-9.ch009
Chicago
Elsammani, Zakia A., Ray Hackney, and Phil Scown. "SMEs Adoption and Implementation Process of Websites in the Presence of Change Agents." In Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications, edited by Nabeel Al-Qirim, 146-164. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-146-9.ch009
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