MLA
Tho, Quan Thanh, et al. "Semantic Web Support for Customer Services." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 571-590. https://doi.org/10.4018/978-1-59904-943-4.ch048
APA
Tho, Q. T., Cheung, H. S., & Fong, A. C. (2008). Semantic Web Support for Customer Services. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 571-590). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch048
Chicago
Tho, Quan Thanh, Hui Siu Cheung, and A. C.M. Fong. "Semantic Web Support for Customer Services." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 571-590. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch048
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