MLA
Crnkovic, Jakov, et al. "Reengineering the Selling Process in a Showroom." Annals of Cases on Information Technology: Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2002, pp. 499-512. https://doi.org/10.4018/978-1-93070-840-2.ch034
APA
Crnkovic, J., Petkovic, G., & Janicijevic, N. (2002). Reengineering the Selling Process in a Showroom. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 4 (pp. 499-512). IGI Global. https://doi.org/10.4018/978-1-93070-840-2.ch034
Chicago
Crnkovic, Jakov, Goran Petkovic, and Nebojsa Janicijevic. "Reengineering the Selling Process in a Showroom." In Annals of Cases on Information Technology: Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., 499-512. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-93070-840-2.ch034
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