MLA
Boonyathan, Patcharee, and Latif Al-Hakim. "Procedure for Modeling and Improving E-SCM Processes." Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, IGI Global, 2009, pp. 182-503. https://doi.org/10.4018/978-1-60566-056-1.ch031
APA
Boonyathan, P. & Al-Hakim, L. (2009). Procedure for Modeling and Improving E-SCM Processes. In I. Lee (Ed.), Electronic Business: Concepts, Methodologies, Tools, and Applications (pp. 182-503). IGI Global. https://doi.org/10.4018/978-1-60566-056-1.ch031
Chicago
Boonyathan, Patcharee, and Latif Al-Hakim. "Procedure for Modeling and Improving E-SCM Processes." In Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, 182-503. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-056-1.ch031
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