Pension Portal where Users are the Focus

Abstract

The societal task of e-government services is to support the achievement of the aims of citizenship (i.e., participation in society and personal independence), that is, autonomy (cf. Barbalet, 1988, p. 68-69; Roche, 1992, p. 93-94). These aims require many different resources of citizens, including for instance societal information serving practical needs and the ability to obtain this information. Knowledge about one’s own social rights, such as pensions, is the type of information that citizens usually need at some point in their lives and also obtain through various means, using for instance their own “network competence” (see Jääskeläinen & Savolainen, 2003). Network competency stands for the knowledge of networked information sources and services plus their skilled utilization (Savolainen, 2002, p. 218). E-government, where the starting point is the verified needs of the citizens and which applies information technology to everyday life, promotes the realisation of citizenship. In order for public Internet services to fulfil this obligation, different sets of criteria have been created and competitions have been held. One such contest is the eEurope Awards. The Finnish Internet Portal for Pensions “Tyoelake.fi” was ranked among the first five in the category “Better Life for European People.” (www.e-europeawards.org/html/body_results) This article describes the features which explain why the Tyoelake.fi service is an example of an eGovernment service built through cooperation between many active parties and where the user viewpoint is crucial