Organizational Management Variables Enhancing the Organizational Citizenship Behaviors

Organizational Management Variables Enhancing the Organizational Citizenship Behaviors

DOI: 10.4018/979-8-3693-2699-2.ch009
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Abstract

This study analyses the implications of organizational management variables in the enhancement of organizational citizenship behaviors. It departs from the assumption that management, motivation, commitment, leadership styles, innovation and other relevant have effects on the organizational citizenship behaviors. The method employed links the analysis, description, and reflection base on the theoretical and empirical literature review. It is concluded that organizational management variables enhance the self-efficacy of organizational members and the effectiveness of the organization involved in organizational citizenship behaviors.
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Managerial Variables In The Organizational Citizenship Behavior

The instances and contexts of OCB as an ingratiation form of impression management practices of good actors (Bolino 1999). Organizations providing services to customers with the quality of relationships between the workers and customers and other factors leading to organizational citizenship behaviors that become the main expressions in organizations because the contributions and challenges that ensures the improvement of management (Ruizalba et al. 2014). These behaviors can be explained by organizational, task and motivational characteristics.

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