MLA
Şimşek, Ahmet Bahadır. "Optimizing Customer Service With Chatbots." Intelligent Optimization Techniques for Business Analytics, edited by Sanjeev Bansal, et al., IGI Global, 2024, pp. 236-254. https://doi.org/10.4018/979-8-3693-1598-9.ch010
APA
Şimşek, A. B. (2024). Optimizing Customer Service With Chatbots. In S. Bansal, N. Kumar, & P. Agarwal (Eds.), Intelligent Optimization Techniques for Business Analytics (pp. 236-254). IGI Global. https://doi.org/10.4018/979-8-3693-1598-9.ch010
Chicago
Şimşek, Ahmet Bahadır. "Optimizing Customer Service With Chatbots." In Intelligent Optimization Techniques for Business Analytics, edited by Sanjeev Bansal, Nitendra Kumar, and Priyanka Agarwal, 236-254. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/979-8-3693-1598-9.ch010
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