MLA
Diao, Yixin, and Aliza Heching. "Modeling and Optimization of Complex Service Delivery Systems." Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, IGI Global, 2015, pp. 33-52. https://doi.org/10.4018/978-1-4666-8496-6.ch002
APA
Diao, Y. & Heching, A. (2015). Modeling and Optimization of Complex Service Delivery Systems. In Y. Diao & D. Rosu (Eds.), Maximizing Management Performance and Quality with Service Analytics (pp. 33-52). IGI Global. https://doi.org/10.4018/978-1-4666-8496-6.ch002
Chicago
Diao, Yixin, and Aliza Heching. "Modeling and Optimization of Complex Service Delivery Systems." In Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, 33-52. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8496-6.ch002
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