A Model of Knowledge Management Success

Abstract

This paper describes a knowledge management, KM, Success Model that is derived from observations generated through a longitudinal study of KM in an engineering organization, KM success factors found in the literature, and modified by the application of these observations and success factors in various projects. The DeLone and McLean (1992, 2003) IS Success Model was used as a framework for the model as it was found to fit the observed success criteria and it provided an accepted theoretical basis for the proposed model.