Measuring Service Quality in Generative AI Environments: A Comprehensive GAISQUAL Framework

Abstract

In the context of generative AI systems, monitoring and verifying service quality is a crucial challenge that this research explores. As AI develops further, especially in generative domains, guaranteeing the caliber of services provided becomes critical. The study uses a thorough methodology, integrating validation methods with measurement metrics, to evaluate and validate the general quality, dependability, and efficacy of generative AI services. This project intends to build a strong framework for assessing and verifying service quality in the dynamic field of generative AI settings by closely examining important characteristics including consistency of model output, user experience, and system stability. The results have consequences for both consumers and developers of AI, providing information on how to improve service quality and build confidence in generative AI systems.