Mastering the Chaos: Data-Driven and AI-Based Change Management as an Answer to Challenges in Unprecedented Times

Abstract

You know that change endeavors are highly complex. You know that decision-making can be extremely challenging. Today, change capacities are more important than ever. This holds even more true in unprecedented times. What if it is possible to handle change endeavors with +1000, +10.000, and even +5 million affected stakeholders and indefinite challenges? Sounds too good to be true? It is the sound of the future. CGI is harnessing the velocity of change and is making the complex simple. The authors will give insights into the current field of data-driven and AI-based strategic change management (SCM) consulting. The focus of the chapter is the challenges the authors currently facing in elaborating a data-driven and AI-based consulting approach for SCM.