Mapping the Role of Artificial Intelligence in Managing Audience Participation in Journalism: Problems and Solutions

Mapping the Role of Artificial Intelligence in Managing Audience Participation in Journalism: Problems and Solutions

Theodora A. Saridou
Copyright: © 2025 |Pages: 13
DOI: 10.4018/978-1-6684-7366-5.ch056
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Abstract

This chapter examines the contribution of artificial intelligence to the management of audience participation in the news production process. Although participatory journalism has revived expectations for strengthening community ties and restoring public trust in professional journalism, it is nevertheless often considered a field for malicious contributions and legal problems. For this purpose, this chapter initially identifies the problems that arise during the integration of users' contributions in the professional news media content. Then the automated methods and artificial intelligence techniques that allow more effective user-generated content exploitation are studied. The chapter also explores how international news organizations adopt artificial intelligence methods when incorporating participatory journalism in their daily practice. Finally, it attempts to propose future directions in this evolving field where artificial intelligence and audience participation in journalism intersect.
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Background

In recent years, journalism has often been studied both academically and professionally under the rubric of audience participation in the news production process. The ever-expanding technological capabilities combined with the changing economic and social environment have made it possible for internet users to produce content in the context of professional news media, without required specialized knowledge. Through tools and applications adopted by media organizations, citizens can participate in journalism and public debate in general (Engelke, 2019; Krumsvik, 2018; Loosen et al., 2022). Participatory journalism, as the process through which citizens contribute to the news production by professional journalists (Abott, 2017), takes place when journalists and users produce news on a mainstream platform (Aitamurto, 2013), as well as when content generated by users outside the media organization's platform is acquired and used by professional media (Saridou & Veglis, 2021).

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