MLA
Rich, Eliot, and Peter Duchessi. "Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 112-122. https://doi.org/10.4018/978-1-59904-933-5.ch009
APA
Rich, E. & Duchessi, P. (2008). Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 112-122). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch009
Chicago
Rich, Eliot, and Peter Duchessi. "Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 112-122. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch009
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