Investigating the Impact of the COVID-19 Pandemic on Supply Chain Performance: A Case Study on Ghazala Steel Fabrication, Steel Industry

Investigating the Impact of the COVID-19 Pandemic on Supply Chain Performance: A Case Study on Ghazala Steel Fabrication, Steel Industry

Gamal Haikal, Islam Abdelbary, Karim Soliman
Copyright: © 2023 |Pages: 14
DOI: 10.4018/978-1-6684-4686-7.ch008
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Abstract

Organizations confront falling demand and, as a result, operational and financial restrictions during difficult economic times. The purpose of this case study is to examine the influence of COVID-19 on the SC of a steel fabrication manufacturer in Egypt, named Ghazala Steel Fabrication Company, as the massive dispersion of COVID-19 is seen as a global shock. Furthermore, the pandemic effects are being felt globally in various ways, including all SC operations, manufacturing costs, and logistical activities. The case study used primary data collection methods to investigate and analyze the impact of COVID-19 on SC performance on Ghazala's SC performance. Semi-structured interviews and site observations were used to analyze and discuss the impact of COVID-19 on the steel industry SCs and how it affected all relevant stakeholders.
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Literature Review

Supply chain discrepancies can significantly impact economic productivity and growth (Salvatore, 2020), which is why supply chain performance is critical. Moreover, supply chain management is often regarded as a critical asset for promoting customer satisfaction and enhancing a company's productivity and competitiveness (Hadrawi, 2019). It has many diverse parts that should all transpire to ensure that customers get their products on time and that businesses get the needed materials (Haffajee & Mello, 2020). Furthermore, supply chain management holds distinctive perspectives and objectives that must be achieved by properly managing the different supply chain processes (Panigrahi et al., 2018).

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