MLA
Warkentin, Merrill, et al. "Intelligent Agents for E-Commerce: Trends and Future Impact on Business Models and Markets." Internet Commerce and Software Agents: Cases, Technologies and Opportunities, edited by Syed Mahbubhur Rahman and Robert J. Bignall, IGI Global, 2001, pp. 101-120. https://doi.org/10.4018/978-1-930708-01-3.ch007
APA
Warkentin, M., Sugumaran, V., & Bapna, R. (2001). Intelligent Agents for E-Commerce: Trends and Future Impact on Business Models and Markets. In S. Rahman & R. Bignall (Eds.), Internet Commerce and Software Agents: Cases, Technologies and Opportunities (pp. 101-120). IGI Global. https://doi.org/10.4018/978-1-930708-01-3.ch007
Chicago
Warkentin, Merrill, Vijayan Sugumaran, and Ravi Bapna. "Intelligent Agents for E-Commerce: Trends and Future Impact on Business Models and Markets." In Internet Commerce and Software Agents: Cases, Technologies and Opportunities, edited by Syed Mahbubhur Rahman and Robert J. Bignall, 101-120. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-01-3.ch007
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