MLA
Wright, Gillian H., and W. Andrew Taylor. "Improving Public Sector Service Delivery through Knowledge Sharing." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1414-1418. https://doi.org/10.4018/978-1-59140-553-5.ch249
APA
Wright, G. H. & Taylor, W. A. (2005). Improving Public Sector Service Delivery through Knowledge Sharing. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1414-1418). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch249
Chicago
Wright, Gillian H., and W. Andrew Taylor. "Improving Public Sector Service Delivery through Knowledge Sharing." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 1414-1418. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch249
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