MLA
Bygstad, Bendik. "Implementing CRM Systems: Managing Change or Accepting Technological Drift?." Advanced Topics in Information Resources Management, Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 76-92. https://doi.org/10.4018/978-1-59140-465-1.ch004
APA
Bygstad, B. (2005). Implementing CRM Systems: Managing Change or Accepting Technological Drift?. In M. Khosrow-Pour, D.B.A. (Ed.), Advanced Topics in Information Resources Management, Volume 4 (pp. 76-92). IGI Global. https://doi.org/10.4018/978-1-59140-465-1.ch004
Chicago
Bygstad, Bendik. "Implementing CRM Systems: Managing Change or Accepting Technological Drift?." In Advanced Topics in Information Resources Management, Volume 4, edited by Mehdi Khosrow-Pour, D.B.A., 76-92. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-465-1.ch004
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