Impacts of COVID-19 on the Customers´ Review Behavior Towards Hotel and Travel Organizations: A Netnography Approach

Abstract

The COVID-19 pandemic has generated an unparalleled crisis in the circles of tourism industries and beyond. The overcrowded cities associated with the technological revolution applied on transport has contributed directly to disseminating the virus worldwide. The tourism industry has been the main victim and spreader of COVID19. Though originally the consequences of the pandemic remain obscured or at the best uncertain no less true seems to be that scholars have devoted their attention to describing the economic effects in the tourism industry. The cOVID-19 has interrogated deeply the epistemology of tourism alluding to a world without tourists. In this vein, the present chapter discusses the question of entnography a new ethnographic method based on hybridity and hybridized methods of information gathering.