Impact of Auditing and Feedback in the Face of Resistance to Organizational Change in the Healthcare Industry

Abstract

The advent of telehealth has ushered in a transformative era in healthcare, demanding not only technological innovation but also a fundamental shift in organizational culture. This chapter underscores the indispensable role of an audit-centric culture in healthcare organizations navigating the telehealth landscape. By embracing and valuing organizational audits of processes, policies, and patient experiences, healthcare organizations empower themselves to optimize costs, enhance health outcomes, elevate patient satisfaction, and bolster overall effectiveness. In a digital age where adaptability and continuous improvement are paramount, the cultivation of an audit-centric culture emerges not as an option but as an imperative for healthcare organizations seeking not just to survive but to thrive. This research offers a compelling narrative of the benefits and strategies of embracing audits as a cornerstone of organizational excellence in telehealth-driven healthcare environments.