Human Resource Management Insights on Social Robots Integration in the Workplace

Human Resource Management Insights on Social Robots Integration in the Workplace

Manvinder Singh, Nilesh Arora
Copyright: © 2024 |Pages: 23
DOI: 10.4018/979-8-3693-2849-1.ch007
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Abstract

The research delves into the significance of efficient alliance amongst people & robots. After examining literature on HRM practices, it became evident that there is a notable gap in research concerning teamwork dynamics with social robots and their managerial oversight. To address this gap, the study scrutinizes the determinants that shape individuals' willingness to collaborate with social robots. Employing a structured methodology, the research focuses on key factors such as Performance Expectancy, Trust, Effort Expectancy, and peer and managerial endorsements. These elements collectively influence an individual's inclination or intention to engage with an interactive robotic companion based on their relational preferences. The findings underscored that individuals' perceptions of their task proficiency, perceived effort, and apprehensions about technology significantly shape their willingness to engage with social robots.
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2. Literature Review & Theoretical Framework

Humans and Social Robot synergy

Historically, collaboration has been characterized by human-centric efforts aimed at achieving shared objectives (Terveen, 1995). However, with the advent of technological advancements, particularly in the digital realm, the business landscape has witnessed a transformative integration of robots, specifically social robots embedded with artificial intelligence (AI). As elucidated by Lasi et al. (2014), this digital metamorphosis has facilitated enhanced control and operational efficiency within organizations. The concept of collaboration transcends mere coexistence; it embodies symbiotic interaction. Hoffman and Breazeal's 2004 perspective posits a collaborative milieu where humans and social robots synergize, leveraging their distinct capabilities for mutual benefit. This synergistic relationship necessitates effective communication, with social robots adopting a team-centric approach, articulating plans, and fostering cohesive teamwork (Seeber et al., 2020; Bauer, Wooller & Buss, 2008). Moreover, this collaborative ethos extends beyond mere task execution, fostering enhanced interpersonal connections between humans and AI entities (Seeber et al., 2020).

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