Human Capital Management in the Tourism Industry in Portugal

Human Capital Management in the Tourism Industry in Portugal

Luís Mota Figueira, Graciete Reis Honrado, Marta Santos Dionísio
Copyright: © 2021 |Pages: 19
DOI: 10.4018/978-1-7998-4318-4.ch001
OnDemand:
(Individual Chapters)
Available
$37.50
Current Special Offers
No Current Special Offers
TOTAL SAVINGS: $37.50

Abstract

Although there is a sustained and sustainable consumption and use of resources underlying it, tourist visitation always has a strong human component. Competitiveness in the tourism industry requires professionals with a set of skills integrated in the domain of “knowing how to do” and “knowing how to be.” Portugal has extraordinary tourism resources and potential on which a relevant activity with a growing weight in the country's economy is being developed. Therefore, there are many challenges in order to ensure a competitive and high-quality tourism offer, being the dynamizing and mobilizing core of the country's economic and social sectors. In 2017, Portugal registered a record number of 20.6 million tourists, according to CIP data. For this reality to have a sustained term growth, it depends on the possibility of companies “driven” by knowledge to access highly skilled human resources familiar with new technological developments. This chapter explores human capital management in the tourism industry in Portugal.
Chapter Preview
Top

Human Capital In The Tourism Sector

Nowadays tourism has become one of most dynamic areas in the worldwide economy being constantly in development. At the beginning of XX century, tourism had a great impact on international relations, contributing to the economic development of every country. At the same time, the influence of tourism in gross domestic product (GDP) development has also increased. Nowadays, no one doubts that tourism has become a giant international industry, covering about 10,4% of the gross world product. In this context, human resources play a very important role and assure employment, either nationally or internationally, to a great part of population. According to WTTC (World Travel & Tourism Council, 2017), 313 million workers were employed in the tourism sector.

Complete Chapter List

Search this Book:
Reset