MLA
Molloy, Owen, and Claire Sheridan. "A Framework for the use of Business Activity Monitoring in Process Improvement." E-Strategies for Resource Management Systems: Planning and Implementation, edited by Eshaa Alkhalifa, IGI Global, 2011, pp. 21-46. https://doi.org/10.4018/978-1-61692-016-6.ch002
APA
Molloy, O. & Sheridan, C. (2011). A Framework for the use of Business Activity Monitoring in Process Improvement. In E. Alkhalifa (Ed.), E-Strategies for Resource Management Systems: Planning and Implementation (pp. 21-46). IGI Global. https://doi.org/10.4018/978-1-61692-016-6.ch002
Chicago
Molloy, Owen, and Claire Sheridan. "A Framework for the use of Business Activity Monitoring in Process Improvement." In E-Strategies for Resource Management Systems: Planning and Implementation, edited by Eshaa Alkhalifa, 21-46. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-016-6.ch002
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