Fostering Gratifying Customer Experiences Through the Art of Visual Content and Storytelling

Fostering Gratifying Customer Experiences Through the Art of Visual Content and Storytelling

DOI: 10.4018/979-8-3693-2432-5.ch017
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Abstract

The human experience is what drives everything, notwithstanding the marketing sector's ongoing transformation. Through the use of narrative and visual content, brands can create experiences that touch people's emotions, ignite their imaginations, and leave a lasting impact. Storytelling that is both emotionally engaging and immersive leaves an impression. These strategies permanently modify consumers' perceptions and feelings while also raising engagement and conversion rates. A well-written tale has the ability to inspire, empower, and transform. It might make ordinary interactions with customers delightful, encouraging a sense of loyalty and community among them. Brands who embark on this path not only enhance their marketing tactics but also contribute to a larger narrative about how companies and consumers collaborate to shape the future. The current study investigates the capacity of narrative and visual content to construct timeless and cross-cultural narratives.
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