MLA
Andrews, Pierre, and Silvia Quarteroni. "Extending Conversational Agents for Task-Oriented Human-Computer Dialogue." Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, IGI Global, 2011, pp. 177-202. https://doi.org/10.4018/978-1-60960-617-6.ch008
APA
Andrews, P. & Quarteroni, S. (2011). Extending Conversational Agents for Task-Oriented Human-Computer Dialogue. In D. Perez-Marin & I. Pascual-Nieto (Eds.), Conversational Agents and Natural Language Interaction: Techniques and Effective Practices (pp. 177-202). IGI Global. https://doi.org/10.4018/978-1-60960-617-6.ch008
Chicago
Andrews, Pierre, and Silvia Quarteroni. "Extending Conversational Agents for Task-Oriented Human-Computer Dialogue." In Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, 177-202. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-617-6.ch008
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