Exploring System Use as a Measure of Knowledge Management Success

Abstract

This article discusses system use as a measure of knowledge management success. It is proposed that for knowledge management systems (KMS) it is not the amount of use that is important, but rather the quality of that use and the intention to use the KMS when appropriate. Evidence is provided to support this proposition and a knowledge management system success model incorporating this proposition is discussed. Additionally, findings are provided that show that new users to an organization use the KMS differently than experienced users and implications of this difference are discussed.