MLA
Kumar, Sunil, et al. "Evaluation of E-Service Satisfaction Among Online Travel Agency (OTA) Users." Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector, edited by Vipin Nadda, et al., IGI Global, 2022, pp. 69-80. https://doi.org/10.4018/978-1-7998-9194-9.ch004
APA
Kumar, S., Gupta, S. K., Vaishnav, A. K., & Kumar, P. (2022). Evaluation of E-Service Satisfaction Among Online Travel Agency (OTA) Users. In V. Nadda, P. Tyagi, M. Singh, & P. Tyagi (Eds.), Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector (pp. 69-80). IGI Global. https://doi.org/10.4018/978-1-7998-9194-9.ch004
Chicago
Kumar, Sunil, et al. "Evaluation of E-Service Satisfaction Among Online Travel Agency (OTA) Users." In Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector, edited by Vipin Nadda, et al., 69-80. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-9194-9.ch004
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