MLA
Yeh, Shang-Ching, and Pin-Yu Chu. "Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 400-417. https://doi.org/10.4018/978-1-61520-931-6.ch022
APA
Yeh, S. & Chu, P. (2010). Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services. In C. Reddick (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 400-417). IGI Global. https://doi.org/10.4018/978-1-61520-931-6.ch022
Chicago
Yeh, Shang-Ching, and Pin-Yu Chu. "Evaluation of E-government Services: A Citizen-Centric Approach to Citizen E-Complaint Services." In Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, 400-417. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-931-6.ch022
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