MLA
Baillie, Penny, et al. "Engineering Emotionally Intelligent Agents." Intelligent Agent Software Engineering, edited by Valentina Plekhanova, IGI Global, 2003, pp. 99-117. https://doi.org/10.4018/978-1-59140-046-2.ch005
APA
Baillie, P., Toleman, M., & Lukose, D. (2003). Engineering Emotionally Intelligent Agents. In V. Plekhanova (Ed.), Intelligent Agent Software Engineering (pp. 99-117). IGI Global. https://doi.org/10.4018/978-1-59140-046-2.ch005
Chicago
Baillie, Penny, Mark Toleman, and Dickson Lukose. "Engineering Emotionally Intelligent Agents." In Intelligent Agent Software Engineering, edited by Valentina Plekhanova, 99-117. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-046-2.ch005
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