Emotional Intelligence and Conflict Resolution in the Workplace

Emotional Intelligence and Conflict Resolution in the Workplace

Priya Sharma, Rozy Dhanta, Atul Sharma
Copyright: © 2024 |Pages: 20
DOI: 10.4018/979-8-3693-1902-4.ch007
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Abstract

Emotional intelligence (EI) and conflict resolution (CR) play an indispensable momentous part in the well-ordered run for a composite and extensive workplace. EI could be outlined as the potential to acknowledge fondness and hold sentiments productively. EI assists to channelize emotions to provide capacity to deal with conflict more constructively, which proceeds to effectual conflict management. Conflict is the scuffle between minimal two interdependent parties who become cognizant of antagonistic goals, scanty rewards, and intervention from other parties in the attainment of their goals. Thus, conflict resolution acts as part of a requisite role in a sustained manner to settle a complication or controversy pragmatically, and provide for a healthy association within the organization. A systematic literature review (SLR) was done, which highlights the association between EI and CR in the workplace, and suggests embracing them to create healthy workplace.
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2. Method

The chapter employs a Systematic Literature Review (SLR) as the chosen research methodology. The intent of the chapter is to gain a comprehensive understanding of both emotional intelligence and conflict resolution; further it explores the relevance of emotional intelligence and conflict resolution within the workplace. (Winardi et al., 2021) recommended an approach which was adopted for information selection, in order to maintain research objectivity. There was no geographical restriction, and the data accumulation extended up to papers published until 2021. Science Direct, Scopus, and Web of Science were the major source of information for the chapter. Only peer-reviewed entire articles written in English language were evaluated, whereas post-graduation & doctoral dissertations and conference papers were eliminated from the data. Keywords that were used included; emotional intelligence, conflict, conflict resolution, workplace, organizational culture and emotional intelligence and conflict resolution at workplace in order to collect the relevant data for the chapter. In total 245 papers were initially collected, with 76 selected for in-depth examination. The text of each study was carefully analyzed to determine its contribution to answering major issues of the topic.

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