In this chapter, an analysis of the electronic decision making system, which is thought to benefit from the heavy bureaucratic system which does not take into account the expectations of the citizen in the public administration system, will be used to make a more flexible structure. The focus of this chapter is on the need to design the decision-making mechanisms of the state according to the expectations of the citizen. For this purpose, requests and complaints from the citizens through the electronic environment should be taken into consideration in the decision-making process. In fact, this situation is reflected in the application of electronic participation management model. The application of this management model in the public administration system is the citizen participation complaint and demand system which is carried out under the name of electronic government. The examination of this system, which is an example of the application of participatory democracy, is important for the reflection of democratic values on the administration system.
Top2. Conceptual Framework
The government provides public services that can affect the daily life of the citizen. These public services are aimed not only to meet the needs of individuals but also to provide the public interest (Holzer & Schwester, 2011: 19). At this point, public administration emerges as a practical tool used by a neutral administrator (Holzer & Schwester, 2011: 31).
Public administration is a technical concept which defines the administrative and financial orientation of a group of people towards a specific target. In general, public administration is the fulfillment of government affairs. In other words, public administration is the general name of the system that mediates the performance of the government's activities. In this respect, it can be stated that the main task of the public administration is to implement the decisions of the political nature determined by the decision makers (Khan, 2008: 1-3).
Public administration is the executive authority of the state. The state performs its basic functions through public administration (Öztekin, 2012: 240). Public administration is responsible for the implementation of public policies determined by political authorities. Therefore, public administration is a management system that is responsible for reflecting the issues that concern the citizens (Tortop et al., 2017: 267).
Decision making for public administration is an important topic. Because decision-making is a form of behavior that is consistent with public administration. In other words, the decision-making and the implementation of the decision are in the nature of the public administration system (Çevik, 2012: 125).